HMS specialises in telemarketing for business to business and business to consumer. You can expect to do business with a leading party that strives for perfection in every respect. For example, HMS has its own experienced project managers, well-selected and trained agents, state of the art workstations and leading automation. Our strength? Achieving commercial success for you in a long-term cooperation.
Thanks to our better quality, you achieve better results
HMS is able to get more out of every customer phone call. Our agents will therefore never start working ‘just like that’. We devote extra time to their preparation and training so they know and understand your product, market and organisation through and through. This means they are always able to communicate in the appropriate tone of voice, and are well aware of how to get the most out of customer contacts. We also monitor and make measurements within HMS constantly, to safeguard the quality of our calls.
These measurements are objective, and help you understand to make adjustments. HMS is therefore in a position to achieve a very high net result from every campaign: in comparison, the highest in the market. In other words, quality pays off. This is something proven by HMS every day. “We believe that quality pays off financially in the end”.
Better business to business telemarketing
In business to business, the quality of the agent is crucial to your success. Does the agent know your business? Does the agent understand your market? Can the agent immediately respond to customer reactions? At HMS, we understand like no other that the agent represents your company, so he or she will always act on behalf of your company in the right style and tone. Quality is assured. After all, you work with a permanent project manager, and we guarantee constant monitoring and evaluation of calls. The agent also really gets to grips with what you are doing, and knows when there is more at stake with a customer than an immediate answer. By responding appropriately to these situations, new opportunities continually emerge: up-selling or cross-selling.
Better business to consumer telemarketing
A good agent in business to consumer telemarketing always knows how to hit the right note with your customers. For example, this might be giving them a good tip, or a surprising remark which immediately wins over your customers. Well-selected agents are therefore critical to the success of your campaign. You will also be supported by smart automation. We use automation to make the whole process run as efficiently as possible, such as defining the right moment to call back, and selecting promising target groups. The system also helps us to comply with all the legal requirements.
Better analyses for extra sales opportunities
HMS uses the automation platform Interactive Intelligence. This is by far the most advanced and professional platform in the field of telemarketing. You will benefit from its highly intelligent dialing system and incredibly versatile reporting capabilities. You receive all data from telemarketing campaigns in clear reports. This also allows us to give you fact-based advice on extra sales opportunities among target groups or on new propositions.