With the training courses of Customized (a subsidiary of HMS NV), you can effectively improve customer-orientated thinking and operations: the course is a good mix of gaining knowledge and information and practising hands-on skills. When the course ends, the management receives valuable feedback as well. The approach used in the courses reflects the day-to-day experiences in your organisation, which motivates and inspires participants.
Consultancy takes things a step further. Together with Customized’s experienced consultants, you work on discovering why a customer is your customer, or would like to be. In addition, consultancy looks at what you can do to build on the relationship with the customer and increase its value.