As a specialist in customer contact, HMS communicates with consumers and businesses via phone, e-mail and social media. Through incoming and outgoing calls, we ensure additional revenue, new customers, appointments, proper handling of queries and complaints, and valuable information from the market. Our core business is customer contact in any language and via any channel. We are sincerely committed to always put the customer first, and as such we offer flexible services and custom services, and stick to agreements. This is recognised by our customers, who are HMS’ most important ambassadors.
Even though we have invested a lot in technology and data management, we regard our people as our greatest asset: they go that crucial extra mile. That is how we all pull together at HMS to achieve our common ambition: to be the best in customer contact.