Privacy statement 01-06-2018

We respect the privacy of all visitors of our website. That is why we ensure that your details will be treated with confidentiality. This privacy statement explains how we deal with your personal details.

About these privacy terms

These privacy terms apply to every use of the web pages of www.hmscontactcenters.nl In order to make this website and associated services available to visitors, HMS Contact Centers processes personal details.

These privacy terms explain which details are used by HMS Contact Centers and for which purposes, as well as what we do to protect your privacy.

Processing of personal details

HMS Contact Centers will process your personal details only in accordance with the General Data Protection Regulation. Your personal details will be used only as described in these terms. Other than that, we will use your personal details only with your permission.

By using our website, you declare to have read these privacy terms and agree that these terms are binding.


HMS Contact Centers processes your personal details because you make use of our services and/or because you have provided them to us yourself.

Which personal details does HMS Contact Centers process?

Please find below an overview of the personal details that we process:

  • First name and surname

  • Gender

  • Date of birth

  • Address details

  • Telephone number

  • Email address

  • IP address

  • Other personal details that you actively provide us with, for instance by creating a profile on this website, or by means of correspondence and/or phone calls

  • Details about your activities on our website

  • Internet browser and device type

Particular and/or sensitive personal details that we process

Our website and/or service does not intend to gather details about visitors of the website who are under 16 years of age, unless approval was given by their parent(s) or guardian(s). However, we are not able to check whether a visitor is over 16 years of age. Therefore we recommend parents to involve in the online activities of their children, in order to prevent details of children being gathered without parental consent.

In case you are convinced that we gathered personal details with regard to minors, without this consent, please contact us via k.baas@hmscontactcenters.nl whereupon this information will be deleted.

Automated decision-making

HMS Contact Centers will not take decisions concerning cases that may have (significant) consequences for persons, on the basis of automated processing. This concerns decisions taken by computer programs or systems, without the interference of a person (for instance an HMS Contact Centers assistant).

How long do we keep personal details?

HMS Contact Centers will keep your personal details no longer than strictly necessary to realise the goals that your details are being gathered for. We use the following retention periods for the following (categories of) personal details:

  • Personal details > 2 years > To send our newsletter,

to call or email you if necessary so as to implement our services and to inform you

about any changes in our services and products.

  • Telephone number > 2 years > To send our newsletter,

to call or email you if necessary so as to implement our services and to inform you

about any changes in our services and products

  • Email address >2 years > To send our newsletter,

to call or email you if necessary so as to implement our services and to inform you

about any changes in our services and products

  • Address details > 2 years > To send our newsletter,

to call or email you if necessary so as to implement our services and to inform you

about any changes in our services and products

  • IP address > 2 years > Measuring and improving the quality and functioning of the website

  • Internet browser and device type > 2 years > Measuring and improving the quality and functioning of the website

  • Details about your activities on our website > 2 years > Measuring and improving the quality and functioning of the website

  • Website behaviour > 2 years > Measuring and improving the quality and functioning of the website

Sharing personal details with third parties

HMS Contact Centers will not sell your details to third parties and will provide them only where necessary for the implementation of our mutual agreement or so as to comply with legal requirements. We enter into an agreement with companies that process your details on our behalf, to ensure the same level of security and confidentiality of your details. HMS Contact Centers remains accountable for this processing.

Cookies, or similar techniques, used by us

HMS Contact Centers makes use of functional, analytical and tracking cookies.

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone, after your first visit to our website.

Technical cookies

HMS Contact Centers make use of cookies with a purely technical functionality. These ensure that the website functions properly and that, for instance, preferred settings are being remembered. These cookies are also used to make the website work properly, as well as to optimise it.

Analytical cookies

In addition, we place cookies that track your surfing behaviour, allowing us to offer customised content and adverts. Upon your first visit to our website, we already informed you about these cookies and asked for permission to place them.

On this website also cookies are placed by third parties. These are, for instance, advertisers and/or social media companies. Please find an overview below:

  • Google Tag Manager

  • Facebook Tracking Pixel

These privacy terms apply exclusively for the use of the HMS Contact Centers cookies. The use of cookies by third parties is subject to their own privacy terms.

Opting out of cookies

You can opt out of cookies by setting your internet browser such that it no longer stores cookies. In addition you can delete all previously stored information via your browser settings. For more information, go to: http://www.whatarecookies.com/

In order to get insight in which cookies you are currently using, for instance for ‘interest based advertising’, you can consult the following link: http://www.youronlinechoices.com/uk/your-ad-choices

Cookies of third parties placed on hmscontactcenters.com

Google Analytics

Cookie: Google Analytics

Function: analytical cookie measuring website visits

Retention period: 2 years

See here for more information about Google Analytics and the cookies used: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

HMS Contact Centers uses Google Analytics to gain insight regarding, for instance, visitor flows, traffic sources and page views on our website. This means that Google acts as an adapter in the processing of personal details by HMS Contact Centers.

Google will never process your entire IP address and protects your anonymity as much as possible. HMS Contact Centers, for example, cannot identify individual visitors paying a visit to our website.

Google can only provide your information to third parties in case the company is legally required to do so, or insofar third parties process the information on behalf of Google. For more information, go to Google’s Privacy Policy.

To find out which settings are used by Google with regard to (personalised) adverts, you can consult https://adssettings.google.com/authenticated.

Facebook Pixel

Cookie: Facebook Pixel

Function: profiling cookie to measure target groups.

Retention period: 2 years

See here for more information about Facebook Pixel and the cookies used:

https://nl-nl.facebook.com/business/help/651294705016616.

We use Facebook Pixel to measure target groups and to build and optimise our Facebook ad campaigns. This particularly enables us to identify how our users switch between devices when visiting our website and Facebook, to ensure that our Facebook ads are being seen and further analyse which content was viewed by a user and which interaction was applied on our website.

The gathered data is anonymous, meaning that we cannot view any personal information of an individual user. However, the gathered data is being stored and processed by Facebook. We are informing you about this on the basis of the information currently available. Facebook is able to link the details in your Facebook account and use the details for their own advertising purposes, in accordance with the Facebook privacy policy, which can be found here: https://www.facebook.com/about/privacy/.

The Facebook Pixel also allows Facebook and its partners to show ads on and outside of Facebook.

In addition, a cookie is stored on your computer, for these purposes. By using the website, you agree with the processing of details, linked to the integration of Facebook-pixel.

Click here if you wish to withdraw your permission: https://www.facebook.com/ads/settings.

Hyperlinks
Please be advised that this website contains links to other internet sites to which, in some cases, no privacy statement applies.


In what way are your personal details secured?

HMS Contact Centers has taken technical and organisational measures to protect your personal details against loss or unlawful processing. Individuals who have access to your details, on behalf of HMS Contact Centers, are obliged to maintain confidentiality, for instance on the basis of rules of conduct and professional practice, applicable to them.

We make use of the generally accepted standards of technological and operational security in order to protect the information provided by visitors, against loss, misuse, alteration or deletion.

What are your rights with respect to the processing of details?
The General Data Protection Regulation grants certain rights to visitors of websites. For instance, you can request us to give insight in the personal details of yours that we have stored.

In addition, you can request us to change, supplement, delete or shield your personal details in case they are incorrect, incomplete or irrelevant, or are otherwise processed in conflict with a legal requirement. You can do this by sending an email to k.baas@hmscontactcenters.nl

In order to make sure that it is indeed you who makes the request for insight, we ask you to send a copy of your proof of identity. In this copy you should black out your photograph, MRZ (machine readable zone, the strip containing numbers at the bottom or your identity document) passport number and National Insurance Number (NI). This is to protect your privacy. We will reply to your request as soon as possible, within four weeks at the latest.

HMS Contact Centers would like to point out that you have the opportunity to file a complaint with the national regulator, the Personal Data Authority. To do this, please contact your data Authority.


How do we protect personal details?
HMS Contact Centers takes the protection of your details very seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, accidental disclosure and unauthorised changes. If you have the impression that your details are not adequately protected or if there are indications of misuse, please contact us through k.baas@hmscontactcenters.nl.

Changes in the privacy statement

HMS Contact Centers reserves the right to adjust or change this privacy statement at any time and for any reason. Nothing in this statement is intended to create any obligation or agreement between HMS Contact Centers and visitors of this website, or to provide any information in that respect.

Questions?
Do you have questions or remarks in connection with the processing of your personal details on the
HMS Contact Centers website? Then please contact us through k.baas@hmscontactcenters.nl

HMS Contact Centers, with registered office at Europalaan 22, 5232 BC ‘s-Hertogenbosch, is responsible for the processing of personal details as described in this privacy statement.

Kimberley Baas is the Data Protection Officer at HMS Contact Centers. He / she can be reached via k.baas@hmscontactcenters.nl

Contact details:

Kimberley Baas ( k.baas@hmscontactcenters.nl )

HMS Contact Centers Den Bosch

Europalaan 22

5232 BC ‘s-Hertogenbosch

Postbus 1611

5200 BR ‘s-Hertogenbosch

Phone: +31 (0)88 77 80 100

Fax: +31 (0)73 – 750 70 01

info@hmscontactcenters.nl